Frequently Asked Questions

Prizo is a Shopify gamification app that turns your store entry and post-purchase thank-you page into engaging mini-games. Shoppers play a game like spin the wheel or a scratch card to win discounts and rewards, which helps you capture emails, reduce cart abandonment, and turn one-time buyers into repeat customers. It installs from the Shopify App Store with no code.

Prizo is built specifically for Shopify. It installs as a native Shopify app and works on your storefront and the post-purchase thank-you page, with support for the Shopify Checkout UI where extensions are allowed. There are no theme edits and no developer required.

Prizo includes spin the wheel, scratch card, pick a box, plinko, claw machine, basketball, hit the target, lucky dice, and break the ice — all in one app. Each game is quick, mobile-first, and fully on-brand, and you can run one or several and A/B test them.

Rewards are set up in the Prizo dashboard. You can offer percentage or fixed-amount discounts, free shipping, free gifts, or custom rewards, and you control the win probability of each outcome so prizes stay exciting while protecting your margins. Rewards are issued automatically as native Shopify discount codes.

Yes. Every Prizo game is built mobile-first with touch-friendly controls and fast load times. Since the majority of Shopify traffic is on phones, the games are designed to feel smooth and responsive on every screen size.

Prizo is free to install from the Shopify App Store and offers a free trial, with paid plans as you scale. You can launch a game and start capturing emails and rewarding shoppers before committing to a paid plan. See the current plans on our pricing section or the App Store listing.

Absolutely. You can customize colors, fonts, copy, and your logo, and tailor each game's look and feel to your brand. The goal is a surprise-and-delight moment that feels like part of your store, not a generic popup.

The Prizo dashboard shows plays, win rate, emails captured, reward redemptions, and the revenue and repeat purchases driven by your games — all in real time, so you can see ROI and optimize which games and rewards perform best.

Yes. Shoppers enter their email or phone number to play and claim a reward, so you capture engaged, opted-in subscribers in a moment of genuine interest — typically at much higher rates than a standard newsletter popup. Contacts sync to your marketing platform.

Prizo gives shoppers a fun, rewarding reason to act in the moment — on store entry and on the thank-you page after checkout. The anticipation of playing and winning a real reward reduces hesitation, encourages completed checkouts, and seeds a next-order incentive that brings customers back, lifting repeat purchases and average order value.

Setup is fast — most stores are live within minutes. Install Prizo from the Shopify App Store, pick and brand a game, set up your rewards, and it appears automatically on your store and thank-you page. No coding or theme edits are needed.

We provide setup assistance, best-practice guidance, and responsive support — merchants consistently highlight our fast, hands-on help in their reviews. You can also book a live demo to see Prizo configured for your store.

Yes. Prizo integrates with popular email and SMS platforms including Klaviyo and SendGrid, so the contacts you capture flow straight into your marketing automations and you can segment shoppers based on how they played and what they won.

Rewards are delivered automatically. Prizo issues a native Shopify discount code the moment a shopper wins, and it can email the reward so they can redeem it on the current or a future order with no manual work on your side.

Yes. You control where games appear, how often a shopper can play, and the win probability of every reward. That lets you keep the experience exciting and fair while protecting your margins and reserving the best prizes for high-intent moments.